Documentation Marketo Engage Marketo Guide

Shared and Dedicated IP Addresses shared-and-dedicated-ip-addresses

Last update: Fri Jul 21 2023 00:00:00 GMT+0000 (Coordinated Universal Time)

Topics:
Deliverability

What is an IP address? what-is-an-ip-address

A numerical label signifying the address of a computer that is connected to the internet.

What are Shared IP addresses? what-are-shared-ip-addresses

This refers to when multiple senders utilize the same IP addresses to launch email campaigns. They all share the same sending IPs.

What is a Dedicated IP address? what-is-a-dedicated-ip-address

A user-specific IP address that only one sender sends from.

Which is better - Shared or Dedicated? which-is-better-shared-or-dedicated

As usual, there are pros and cons to both options.

Pros and Cons of a Dedicated IP

Pros

Reputation - You wholly own your reputation and deliverability.
Monitoring - Monitoring your deliverability reporting enables you to respond quickly to changes in your delivery metrics.
Issue resolution - It’s easier to research, understand, and resolve delivery issues.

Cons

Volume changes - Spikes in volume can negatively affect your reputation and need to be managed.
IP warm-up process - Reputation is is built over time. Some Internet Service Providers (ISPs) throttle IP addresses with no volume history, so you will have to build a reputation over the first few weeks (Marketo can help guide you).
Cost - There is usually an additional charge to send from a Dedicated IP with any provider.

Pros and Cons of a Shared IP

Pros

Good roommates - If the folks you’re sharing your IP with follow best sending practices, you would benefit.
Mailing frequency - There is no minimum mailing frequency needed to qualify for a shared IP, unlike with Dedicated IPs.
Cost - There is never an additional charge to send from a Shared IP.

Cons

Bad roommates - If the folks you’re sharing your IP with engage in poor sending practices, your email campaigns could be adversely affected.
Control - You have much less control over your sender reputation.
Issue Resolution - It can often be more difficult to resolve an issue when sending from Shared IPs.

NOTE

When making a decision, there’s another important factor to consider: sending volume. If you plan to send less than 100,000 emails a month, or less than two mailings in a month, you probably wouldn’t benefit from a Dedicated IP. Sending numbers like that are considered low, and it would be difficult to keep your Dedicated IP “warm” enough to be considered safe by the main ISPs. Basically, if you don’t mail frequently enough, the ISPs will see a mailing as a sudden “surge” of activity, and may end up blocking it as suspected spam.

If you have any questions, or are interested in setting up a Dedicated IP, please contact your Marketo sales rep.

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