Standard Head Start
1. Click Marketing Activities.
2. Find and select your Email Program.
Head Start cannot be used with A/B testing.
3. In the Schedule tile, schedule your email then select the Head Start box.
With Head Start selected, the program will begin processing approximately 12 hours prior to the scheduled time. Once processing starts, the program is locked.
Anyone from your audience who unsubscribes after program lock will still receive the email. We recommend adjusting your unsubscribe notification to reflect that unsubscribes may take 1-2 business days to process.
4. Click Approve Program.
After program approval, there are four different statuses you may see on the Approval tile.
- Waiting to run: After the program is approved.
- Processing started, waiting to run: Processing is in progress.
- Processing finished, waiting to run: Processing completed, email now waiting for scheduled time to launch.
- Finished: Program completed.
Want to cancel after the program locks but before the email sends? No problem! Simply click Abort Program in the lower-right side of the Approval tile.
If you unapprove your email program with less than 12 hours before its scheduled run time, but then change your mind, you'll need to pick a new date/time that's at least 12 hours ahead of when you approve it.
Head Start with Recipient Time Zone
Our existing Head Start feature requires the program to be scheduled at least 12 hours in advance. What does that mean for Recipient Time Zone? Recall that when Recipient Time Zone is active, we start running the email program at midnight in the earliest time zone (UTC +14:00). So, to enable both Head Start and Recipient Time Zone, programs need to be scheduled at least 12 hours ahead of the earliest time zone (UTC +14:00.)
This means that if you're in America/Los Angeles and want to enable both Head Start and Recipient Time Zone, you need to schedule the program 34 hours in advance. How did we get to this number?