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Resubscribing an Unsubscribe resubscribing-an-unsubscribe

Last update: Fri Jul 21 2023 00:00:00 GMT+0000 (Coordinated Universal Time)

Sometimes people want to opt back into receiving emails. Here’s how to make unsubscribes mailable again.

NOTE
Admin Permissions Required
CAUTION
Before resubscribing someone, you should be able to demonstrate that the authorization to resubscribe them is documented and in compliance with all applicable laws.
NOTE
If you have unsubscribe sync turned on you must remove the unsubscribe from ToutApp and uncheck the opt out in Salesforce for the person record to not sync again.

  1. Go to the web application and click People.

  2. Select the person to open the person details view.

  3. Click the three dots in the person details view and select Remove Unsubscribe.

  4. Select the reason why the person is being opted back in to receive emails, then click Remove Unsubscribe.

NOTE
If you have the unsubscribe sync turned on, you must uncheck the opt out box on the record in Salesforce as well or the nightly sync will re-unsubscribe the person in Sales Connect, as it will detect the person is opted out in Salesforce. If either of the records are opt out/unsubscribed, the sync will mark the linked record as such.
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