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If your Outlook keeps crashing, try these troubleshooting steps.

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This is our old add-in. If you already have it installed, it will continue to work until 2020. If you are a new user, please install our new Office 365 add-in.

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Check for Updates: Click ToutApp in the main header of your Outlook instance and click Check for Updates. If available, you'll be run through the update process. Once you've checked for updates, close Outlook and re-open.

Re-install Sales Engage within your Outlook: Click ToutApp in the main header of your Outlook instance, click Options > Reinstall, and we will walk you through the reinstall process.

Send Diagnostic Logs: Click ToutApp in the main header of your Outlook instance, click Settings and Send Diagnostics. This will help us troubleshoot your Outlook instance more effectively.

 

If these steps did not help, submit a case to Support.