With the help of Sales Engage you can have your emails and calls logged as an activity in Salesforce. A key part to having valuable data in Salesforce is having the Type field populate the correct value.
Logging emails via BCC will not look to the Task Type picklist, and will instead automatically populate the type field as "email" since they are being delivered to Salesforce through your BCC address.
- Connection with Salesforce
- No Default Type value selected on Task Type picklist
- Call, Reply, and Email must all exist under the Task Type picklist (capitalization matters)
- No Workflows or Triggers taking action on the value of the Type field
First check that you have the correct picklist values in place. You'll need the help of your Salesforce Admin to make any changes to your picklist.
1. Navigate to Salesforce.com and click on Setup in the top right corner.
2. Click Customize.
3. Click Activities.
4. Click Task Fields.
5. Click Type.
6. You are now at the Task Type Picklist. Make sure there isn't a 'Default' selected.
7. Make sure there's a Type value listed for Email, Call, and Reply.
Now that this is in place, you will begin to see the Type field populate the corresponding value for logged Emails, Calls, and Replies. These values will not be populated on Sales Engage reminder tasks.
If you don't see 'Reply' as a value, add it by clicking New. 'Reply' is not a standard value in Salesforce.